If assistance is still needed the customer should call the offices of Wedge at (803) 233-7000. Please note the possibility of high call volumes. Assistance will be given in the most expeditious manner possible.
The warranty policies of Wedge vary, based on the items offered.
1. Any item sold as working is guaranteed non-DOA (dead on arrival). If it is DOA, it will be replaced when the DOA unit has been returned to Wedge. Wedge reserves the right to determine if shipping will be paid, depending on the individual case.
2. Systems: Refurbished machines; PowerBooks, iBook’s, MacBook’s, MacBook Pros, and desktops are guaranteed in good working condition for 90 days from the date of purchase. This is exclusive to hardware issues and does not apply to batteries. Warranty covers issues such as failure to operate as originally intended, and only covers failure deemed unrelated to physical abuse, misuse, or unusually high use.
3. Repairs: Laptop repairs are guaranteed for a time period as specified with the individual repair. Repairs are not eligible for refund unless Wedge specifically agrees to a refund, at our discretion. This includes (but is not limited to) all repairs for laptops, as well as upgrades or modifications made at the purchaser’s request. All other terms and policies apply.
4. New items: New items are normally covered under the warranty of the manufacturing company. Wedge will make every effort to help the customer arrange for repair or replacement by the manufacturer, but the responsibility for the failed product lies with the manufacturer, not Wedge. Warranty duration varies depending on the item, and extended warrantees may be offered at the discretion of Wedge.
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All sales are final, unless Wedge agrees specifically to a return.
Items are sold “as-is.” Items returned without authorization (RMA#) shall not be accepted for return. Wedge generally offers replacement for defective items but may offer refunds at our discretion. Garage Sale items are sold completely “as-is” with no warranty and are not returnable.
If a customer needs assistance with an issue, or needs an RMA#, he or she should send an email to RMAsupport@wegenermedia.com and describe in detail the issue with the repair or part. This email is required in order for the customer to acquire assistance or an RMA#. A response will be given in a timely manner and will inform the customer as to what he or she must do as a next step. Return items shall be shipped, insured and verified to Wedge offices. Purchaser may be responsible for shipping costs to return items, at the discretion of Wedge. Items shipped or packaged improperly shall not be considered for return. Wedge prefers FedEx but will accept USPS. Wedge does not recommend UPS shipments due to their insurance claims policies.
Items returned without verbal or written return authorization shall not be eligible for refund, and the purchaser shall be responsible for shipping costs. Items returned beyond 30 days after purchase shall not be eligible for refund. Items returned without authorization shall be sold for storage costs after 30 days if purchaser does not claim them. This is without exception.
Wedge will refund the purchase price of non-damaged items returned (1) with authorization, (2) in good working condition, (3) delivered according to our policy stated, minus a 30% restocking fee. Wedge will not refund shipping charges, insurance, or other fees. Customized installations or customized projects are eligible for refund only at the discretion of Wedge, and at the monetary value assigned to them by Wedge. Non-defective product returns of in-stock items may be accepted for store credit within 20 days of purchase only at seller’s discretion and are subject to a 20% restocking fee ($20 minimum). Under extraordinary circumstances, non-defective product returns of in-stock items may be accepted for cash refunds within 7 days of purchase at seller’s discretion only and are subject to a 30% restocking fee ($30 minimum). Items returned as defective but found to be non-defective are subject to a 20% bench test fee ($20 minimum) and all shipping charges.
Any questions or problems may be addressed by phone to our office at (803) 233-7000
Warranty & returns address:
1928 Taylor Street
Columbia, SC 29201
RETURN SHIPPING INFORMATION
All RMA shipments must be delivered insured by FedEx or USPS. It is the responsibility of the shipper to assure that the item is properly packaged and delivered to WM. Items delivered physically damaged will not be eligible for warranty service.
If an item arrives damaged, it will be handled in the following manner:
FedEx damage Claims: These will be processed immediately. A representative of the shipping company will be notified to contact the purchaser.
USPS Claims: Due to the extremely time-intensive manner of the USPS claims process, Wedge charges $40 to process a USPS claim. Claim application will be submitted within 10 days.
Wedge does not guarantee payment of claims for RMA damaged shipments. The shipper is responsible to follow up on his or her claim.
Wedge requires insurance on ALL returned items. Insurance replacement is not guaranteed or implied, though every attempt will be made to aid the customer in meeting insurance claim needs. However, Wedge cannot be held responsible for a shipment that does not require a signature for delivery.
This includes DOA items as well as damaged items. Wedge recommends that the customer NOT have signature release.
Wedge accepts no responsibility or liability for the use of, misuse, or abuse of any item purchased. Wedge products are not intended for life-threatening use or critical applications. Wedge shall not be responsible for failure of equipment nor complications arising from failure, beyond replacement or refund of the purchase price of equipment.
Items lost in shipping shall be the concern of the customer and the shipping company. Any items lost or damaged will be covered at replacement value only. Wedge cannot be held responsible for problems beyond their control. Receipts and proof of value are generally necessary for any claim process.
Wedge cannot be held liable for protection of the customer’s data, or loss thereof. While every attempt will be made to protect the customer’s data, Wedge is not responsible for any related losses, beyond replacement of media (hard disk drive or CDROM disk). The customer is responsible for data backup and should back up all necessary data before sending a machine to Wedge for repair.